Refund Policy

1. Introduction

Thank you for shopping with LUZZA-INTL. We are committed to ensuring your satisfaction with your purchase. This Refund Policy outlines the conditions under which you may apply for a refund.

2. Eligibility for Refund

To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging. You will also need to provide proof of purchase.

3. Refund Process

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

4. Non-Refundable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [email protected].